At 24/7 Designs Jamaica, every project is custom designed and manufactured to meet each client’s unique requirements. Because of the customized nature of our products and services, our refund and return policy differs from that of standard retail purchases.
1. Custom Products
This includes, but is not limited to:
- Custom signage
- Acrylic signs
- LED signs
- Channel letters
- Vehicle graphics
- Laser engraved products
- CNC routed products
- Printed graphics
- Custom furniture
- Reception desks
- Display fixtures
- Wall graphics
- Branded décor
- Commercial fit-outs
Once production has begun, orders cannot be cancelled or refunded.
Since these products are manufactured specifically for each client, they cannot be resold.
2. Design Services
This includes:
- Logo design
- Brand identity
- Website design
- Graphic design
- Marketing collateral
- Packaging
- Digital media
- Brand strategy
Design deposits are non-refundable.
If a project is cancelled after design work has started, the client will be invoiced for all completed work up to the cancellation date.
Upon final payment, ownership of approved design files transfers to the client unless otherwise stated in the project agreement.
3. Website Services
Payments made for:
- Website design
- Website development
- Hosting
- Domain registration
- Maintenance
are generally non-refundable once work has commenced.
Annual hosting and domain registration fees are non-refundable after purchase because these services are immediately procured from third-party providers.
4. Installation Services
If installation cannot proceed because:
- the site is not ready,
- access is denied,
- required permits are unavailable,
- utilities are incomplete,
- or conditions are unsafe,
additional labour or return visit charges may apply.
5. Returns
Returns are accepted only if:
- the wrong product was supplied,
- the item was damaged during delivery,
- the product does not substantially match the approved proof.
Claims must be submitted within 7 calendar days of delivery.
Photographs may be required before replacement or repair is authorized.
6. Manufacturing Defects
If a manufacturing defect is confirmed, we will, at our discretion:
- repair the product,
- replace the affected item,
- or provide an appropriate credit.
Damage resulting from misuse, accidents, improper installation by others, weather events, vandalism, or unauthorized modifications is not covered.
7. Colour & Material Variations
Minor variations in:
- colour,
- texture,
- grain,
- finish,
- print alignment,
are normal manufacturing characteristics and are not considered defects.
8. Customer-Approved Proofs
Clients are responsible for reviewing and approving:
- spelling
- dimensions
- colours
- layouts
- artwork
before production begins.
24/7 Designs Jamaica is not responsible for errors that appear in artwork approved by the client.
9. Special Orders
Products specially sourced from overseas or ordered specifically for a customer cannot be returned unless they arrive damaged or defective.
10. Refund Processing
Where a refund is approved, it will be processed using the original payment method within 10–15 business days.
Shipping, installation, design, consultation, and administrative fees are generally non-refundable.
11. Contact
Questions regarding refunds or returns may be directed to:
24/7 Designs Jamaica
Email: 
[email protected]
Phone: 
1876-557-8804